Privacy Policy

ClearaScan Privacy Policy

Last updated: 10 February 2026

ClearaScan (“we”, “our”, “us”) is operated by ClearaScan under The Pontaro Company (“the Company”).

This Privacy Policy explains how we collect, use, store and protect personal data when you use:

This service is intended for global use, including the United Kingdom, United States and European Economic Area.

1. Data Controller

For the purposes of applicable data protection laws, the data controller is:

The Pontaro Company (trading as ClearaScan)[Insert registered address here]Email: support@clearascan.com

2. Information We Collect

Account Information

When you create an account, we may collect:

  • Name
  • Email address
  • Login credentials

User-Provided Allergy Information

Users may voluntarily provide allergy or dietary information.

This information is used solely to compare against scanned product packaging data and generate informational results.

Where allergy information qualifies as special category data under applicable law (such as UK GDPR or EU GDPR), processing is based on your explicit consent and solely for delivering the ClearaScan service.

Allergy information is not used for advertising, profiling, or sale.

Scan Data and Images

When you use scanning features, we may process:

  • Product packaging images captured via your device camera
  • Barcode data
  • Packaging text extracted from images
  • Scan results
  • Scan history linked to your account

Images are used to analyse ingredient information and generate results.

If scan history is enabled, images may be securely stored in association with your account to support:

  • Historical reference
  • Troubleshooting
  • Service improvement

Images are not used for facial recognition, biometric identification, or behavioural tracking.

Camera Data

The ClearaScan app requests camera access solely to allow users to photograph product packaging for ingredient analysis.

The camera is not used for background recording, surveillance, tracking, or identification.

Technical and Usage Data

We may automatically collect limited technical data, including:

  • Device type
  • Operating system
  • App version
  • IP address
  • Crash logs and diagnostics
  • Feature interaction data

This information helps maintain security, performance and functionality.

We may use analytics services such as Google Analytics to understand app usage and improve performance. These services may collect device identifiers and usage information. Data is processed in accordance with applicable privacy safeguards.

3. How We Use Your Information

We use collected data to:

  • Provide and operate ClearaScan services
  • Compare allergy inputs against product packaging information
  • Maintain scan history (where enabled)
  • Improve performance and accuracy
  • Provide customer support
  • Ensure security and prevent misuse
  • Comply with legal obligations

We do not sell personal data.We do not use personal data for third-party advertising.

4. Health and Safety Clarification

ClearaScan does not provide medical advice.

Scan results are informational tools based on user-provided allergy data and available packaging information.

Users remain responsible for checking product labels and consulting qualified healthcare professionals where necessary.

ClearaScan is not a medical device and does not diagnose, treat, prevent, or cure any condition.

5. Legal Basis for Processing (UK GDPR / EU GDPR)

Where applicable, we process data based on:

  • Contract performance (providing the app services)
  • Legitimate interests (security, improvement, fraud prevention)
  • Legal obligations
  • Explicit consent (where required, including allergy data where applicable)

6. Data Sharing

We do not sell or rent personal data.

We may share data with trusted service providers acting under contract, including:

  • Cloud hosting providers
  • Infrastructure and storage providers
  • Analytics and diagnostics providers
  • Security service providers
  • Legal authorities where required by law

These providers are authorised to process data only as necessary to deliver services on our behalf.

7. International Data Transfers

Data may be processed in the UK, United States, or other jurisdictions where our service providers operate.

Where required, we implement appropriate safeguards, such as Standard Contractual Clauses or equivalent legal mechanisms.

8. Data Retention

We retain:

  • Account data while your account remains active
  • Scan history and associated images until you delete them or request account deletion
  • Technical logs for a limited period necessary for diagnostics and security

Users may manually delete scan history within the app (where available) or request full account deletion at any time.

9. Your Privacy Rights

Depending on your location, you may have the right to request:

  • Access
  • Correction
  • Deletion
  • Data portability
  • Restriction of processing

California residents and certain US state residents may have additional rights under applicable privacy laws.

Requests may be submitted via:

https://clearascan.com/contact-us/orsupport@clearascan.com

10. Account and Data Deletion

Users may request account and personal data deletion at any time via:

Deletion requests are processed in accordance with our Data Deletion Policy.

11. Security

We implement industry-standard administrative, technical and organisational safeguards to protect personal data.

However, no method of transmission or storage is completely secure.

12. Children

ClearaScan is not directed to children under 13.

We do not knowingly collect personal data from children under 13.

If we become aware of such data collection, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically.

The most current version will always be available at:

https://clearascan.com/privacy-policy/

Contact

Email: support@clearascan.comSupport page: https://clearascan.com/contact-us/Website: https://clearascan.com