Data Deletion Policy
Last updated: 24/09/26
This policy explains how to delete your ClearaScan data. It sits alongside our Privacy Policy.
You can delete your entire account at any time from Settings, in the app and in the desktop version at app.clearascan.com. Scroll to the bottom of the Settings page to find Export and Delete Account. You can export a copy of your data first if you want one.
Deleting your account permanently deletes your login straight away, so the same email and password can no longer sign in. It also deletes your profile, allergen lists, scans and label photos, reactions, trusted products, Care Profiles, Care Circle invite history, add-on scan records and support tickets. Copies in routine encrypted backups expire within 30 days.
Unused add-on scans are lost and are not refunded. Deleting your account does not cancel an App Store or Google Play subscription; cancel it in your Apple or Google account settings.
Anonymised, aggregated analytics data and AI usage cost records we have already recorded may remain, with no link to you. We may also retain limited data where we are legally required to do so.
You can delete any individual Care Profile at any time, which removes all of that profile's data within 30 days. If a profile was shared, everyone it was shared with loses access immediately.
If you would rather we action it for you, email contact@clearascan.com and we will delete your account and data. We respond within one month.
Data deletion requests: contact@clearascan.com