ClearaScan Data Retention Policy

Last updated: 24/09/26

This policy explains how long ClearaScan keeps your data. It sits alongside our Privacy Policy, which governs how your data is handled overall.

What we keep, and for how long

• Scan history, reactions, trusted products, allergen lists and Care Profiles: retained for the lifetime of your account, and deleted when you delete your account.
• Label photos: stored with each scan; deleted when you delete that scan or your account.
• Care Circle invite history and add-on scan purchase records: retained for the lifetime of your account; deleted on account deletion.
• Support tickets: kept so we can follow up and spot recurring issues; deleted when you delete your account.
• Encrypted backups: expire within 30 days.
• Login sessions: 7-day access token, 30-day refresh.
• Technical logs (diagnostics and security): kept for a limited period necessary for those purposes.
• Anonymised, aggregated analytics we have already recorded: may remain after account deletion, because it does not identify you.

Deleting data yourself

You can delete individual scans in the app, and you can export or delete your entire account at any time from Settings (in the app and at app.clearascan.com). See our Data Deletion Policy for how account deletion works.

We may retain limited data where we are legally required to do so.

Contact

Questions about retention: contact@clearascan.com